Shipping & Returns
At Pupcovery, we want your shopping experience to be simple, transparent, and worry-free. This Shipping & Returns Policy explains how we process orders, estimated delivery times, shipping charges, and how to return items if needed.
Order Processing Time
Orders are typically processed within 1–2 business days after payment is received.
Orders are processed Monday through Friday, excluding UK public holidays.
Once your order has shipped, you will receive a shipping confirmation email with tracking information (where available).
Shipping Locations
We currently ship to the United Kingdom and selected international destinations.
If your country is available at checkout, we can deliver to your address.
Delivery Times
Some products are dispatched directly from our trusted manufacturing partners overseas.
Estimated delivery time is:
7–14 business days after dispatch
Please note that delivery times are estimates and may vary depending on customs processing, local courier delays, or seasonal demand.
Shipping Costs
- Free standard shipping on orders over £50
- A flat rate fee of £5 applies for orders under £50.
- Shipping fees for orders under £50 are calculated at checkout
Customs, Duties & Taxes
For international orders, customs duties, taxes, and import fees (if applicable) are the responsibility of the customer unless otherwise stated at checkout.
Delayed or Lost Orders
If your order has not arrived within 20 business days of shipment, please contact us at our customer support email info@pupcovery.co.uk, and we will investigate with the shipping carrier.
Returns, Exchanges & 30-Day Durability Guarantee
We want you and your dog to feel confident in your purchase. If your recovery suit has a manufacturing defect or experiences tearing or seam failure within the first 30 days of normal use, it is eligible for a free replacement, exchange, or full refund.
Return & Exchange Eligibility
To qualify for a return, exchange, or warranty claim, the suit must:
- Be returned within 30 days of delivery
- Include the original packaging and tags
- Be returned to the address provided by our support team
- Be clean and free from excessive pet hair, odours, and soiling
- Include photos if the item is damaged or defective
Returns for Wrong Size or Change of Mind
If you ordered the wrong size or changed your mind, you may return the item within 30 days of delivery as long as it:
- Has not been worn or used
- Is in its original condition
- Includes all tags and packaging
Customers are responsible for return shipping costs for non-defective returns
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns of used or heavily soiled items unless they are being returned under our 30-Day Durability Guarantee for a verified manufacturing defect.
How to Start a Return or Warranty Claim
Please email info@pupcovery.co.uk with:
- Your order number
- Reason for return or exchange
- Photos of the issue (if applicable)
If your request is approved, we will provide return instructions and the return address.
Return Shipping Costs
- If the item is defective or damaged within the first 30 days, we will cover the return shipping cost.
- If you ordered the wrong size or changed your mind, you are responsible for return shipping costs.
Refunds
Once your return is received and inspected, we will notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days.
Original shipping charges are non-refundable unless the return is due to our error.
Returns Address
Care of Pupcovery
More Plus 3 Central Park
Hudson Avenue
Severn Beach, Bristol
United Kingdom
BS35 4EL
Google Merchant Compliance Notice
Delivery times displayed on our website and at checkout reflect the estimated timeframe customers can expect to receive their orders. Products may ship from overseas suppliers, but all customer returns are handled through our UK returns facility listed above.
Contact Us
If you have any questions about shipping or returns, please contact our customer support team through the contact information provided on our website.