Refund policy

Returns, Exchanges & 30-Day Durability Guarantee

We want you and your dog to feel confident in your purchase. If your recovery suit has a manufacturing defect or experiences tearing or seam failure within the first 30 days of normal use, it is eligible for a free replacement, exchange, or full refund.

Return & Exchange Eligibility

To qualify for a return, exchange, or warranty claim, the suit must:

• Be returned within 30 days of delivery
  
• Include the original packaging and tags
  
• Be returned to the address provided by our support team
  
• Be clean and free from excessive pet hair, odours, and soiling
  
• Include photos if the item is damaged or defective
  

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of used or heavily soiled items unless they are being returned under our 30-Day Durability Guarantee for a verified manufacturing defect.

How to Start a Return or Warranty Claim

Please email info@pupcovery.co.uk with:

• Your order number
  
• Reason for return or exchange
  
• Photos of the issue (if applicable)
  

If your request is approved, we will provide return instructions and the return address.

Return Shipping Costs

• If the item is defective or damaged within the first 30 days, we will cover the return shipping cost.
  
• If you ordered the wrong size or changed your mind, you are responsible for return shipping costs.
  

Refunds

Once your return is received and inspected, we will notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days.

Original shipping charges are non-refundable unless the return is due to our error.