Shipping policy

Order Processing Time

Orders are typically processed within 1–2 business days after payment is received.

Orders are processed Monday through Friday, excluding UK public holidays.

Once your order has shipped, you will receive a shipping confirmation email with tracking information (where available).

Shipping Locations

We currently ship to the United Kingdom and selected international destinations.

If your country is available at checkout, we can deliver to your address.

Delivery Times

Some products are dispatched directly from our trusted manufacturing partners overseas.

Estimated delivery time is:

7–14 business days after dispatch

Please note that delivery times are estimates and may vary depending on customs processing, local courier delays, or seasonal demand.

Shipping Costs

• Free standard shipping on orders over £50
  
• Shipping fees for orders under £50 are calculated at checkout
  

Customs, Duties & Taxes

For international orders, customs duties, taxes, and import fees (if applicable) are the responsibility of the customer unless otherwise stated at checkout.

Delayed or Lost Orders

If your order has not arrived within 20 business days of shipment, please contact us at our customer support email info@pupcovery.co.uk, and we will investigate with the shipping carrier.